Exchange and return policies

·     In case of replacing or returning a product:
-     Contact us within 48 hours of delivery if you wish to replace or return a product, taking into account the following:
-     Ensure that the product is not opened and is in its original condition.
-     If the reason for replacement or return is (not receiving the correct products) or due to shipping (for example, the product is broken or defective), the customer has the choice between returning the value of the product or replacing it with another product of the same value or returning the amount in the event that the product is not available, and we will pay for shipping free of charge.
-     If the reason for replacement or return is not due to an error on our part, the shipping fee will be collected from the customer.
* The replacement product will be shipped after ensuring that the replacement product has arrived in its original condition*
- Once the product is received and delivered to us, we will inspect the product and if it is found to be unopened and in a saleable condition, we will refund the value of the item minus the shipping fee, it takes about 5-7 business days for the payment to appear on your credit card.
- Ground coffee crops are not exchanged or returned after purchase unless a crop different from the invoice arrives.
- Return within 7 days and replacement within 14 days from the date of purchase.

·     In case of a shortage in the order:
- The shortage in the order is sent by the store after verifying that the shortage has been proven by the customer.

·     In case of an increase in the order:
- The customer contacts the store's technical support and the technical support sends a return policy to the customer to deliver it to the shipping company specified by the store, and the store bears the full cost of the return.