Terms and Conditions
These terms and conditions set out the mechanism of dealing between the Coffee Solutions Store and its valued customers.
Accordingly, these terms of use and all additional policies - if applicable - mean your agreement to all the terms and conditions stipulated.
These terms of use and all policies and legal s are subject to amendment, deletion and addition by the store at any time, and if you continue to use the store, browse and purchase after the amendment process, it means your full agreement to the amended terms and conditions.
· Registration terms:
As a buyer, you have the right to register on the Coffee Solutions Store and benefit from the products available and available on the store.
· Registration method:
- Log in to the website - the application.
- You choose the branch closest to you.
- Go to the login icon.
- Choose the appropriate method for registration (register an account as a company - register an account as an individual).
Registering an account as a company:
- Registering company data (company name - commercial registration number - tax registration number - national address)
- Add your email in the designated field.
- Add your mobile number in the designated field.
- Add and confirm your password.
· Registering an account as an individual:
- Write your first and last name - do not add a nickname or pseudonym - in the designated field.
- Add your email in the designated field.
- Add your mobile number in the designated field.
- Add and confirm your password.
To register and confirm your address:
- After successfully logging in.
- Go to the login icon.
- Select the address list.
- Add a new address.
- Write your first and last name - do not add a nickname or a nickname - in the designated box.
- Add your mobile number in the designated box.
- Specify the country - city and specify the address using Google Maps.
- A text message will be sent via the registered mobile.
- Add the verification code in the designated place.
· Delivery and shipping
- All orders are shipped with a delivery confirmation policy. We ship to all regions of the Kingdom. Shipping fees are fixed and non-refundable unless we make a mistake in sending.
- Your product will be shipped by the shipping company, and we will provide you with a number to track your shipment.
First / Delivery from city branches:
- Shipping from city branches takes 1-3 business days in normal cases after issuing the shipment tracking number and delivering it to the carrier.
Second/ Delivery to main cities:
- Shipping to main cities takes from 2 to 7 working days in normal cases after issuing the shipment tracking number and delivering it to the carrier.
Third/ Delivery to sub-cities:
- Shipping to sub-cities takes from 7 to 14 working days in normal cases after issuing the shipment tracking number and delivering it to the carrier.
Deferred sales policy:
Our customers enjoy the advantage of deferred payment for wholesale sales, and this entails the following conditions:
- Signing the account opening and deferred sales agreement form with the representative.
- The accounts of the company registered in the Semah program are reviewed.
- The company's registration period with us must not be less than 3 months.
- The payment period does not exceed 30 - 45 days from the date of the order.
The order and deferred sales will be approved after the invoice sent on the order page is signed and sent to us from the same page.
This includes, but is not limited to, payment/delivery data and other data that we collect from you or from other sources or that you provide to us for the purpose of your use of the Coffee Solutions Store. We value your privacy and assure you of our keenness to preserve your right to privacy and our commitment not to use any of your information except in the manner specified in this .
Please read the following carefully, by using our services you agree to deal with the data in accordance with this privacy policy.
· What data may we use?
The data that you provide us with, for example, but not limited to, such as mobile number / address / account number / and email to facilitate your follow-up of the purchase.
· How is it used?
- Storing sales and purchase records for accounting purposes, developing our products, and following up on what our customers like, what sells out quickly, and what our customers do not accept.
- Providing you with offers, information, or products that you may be interested in or request from us.
- To improve our services and provide the best possible and more personalized service.
- To notify you of the modifications or changes we make to the store.
- For any other reason we deem appropriate to enhance your experience using the store.
Replacement and return policies:
· In the event of a product replacement or return:
- Contact us within 48 hours of delivery if you wish to replace or return a product, taking into account the following:
- Ensure that the product is not opened and is in its original condition in addition to the invoice.
- If the reason for the replacement or return is (not receiving the correct products) or due to shipping (for example, the product is broken or defective), the customer has the choice between returning the value of the product or replacing it with another product of the same value or returning the amount in the event that the product is not available, and we will pay for shipping free of charge.
- If the reason for the replacement or return is not due to an error on our part, the shipping fees will be collected from the customer.
* The replacement product will be shipped after ensuring that the replacement product has arrived in its original condition*
- Once the product is received and delivered to us, we will inspect the product and if it is found to be unopened and in a saleable condition, we will refund the value of the item minus the shipping fees, it takes about 5-7 business days for the payment to appear on your credit card.
- Ground coffee crops are not exchanged or returned after purchase unless a crop different from the invoice arrives.
- Return within 7 days and replacement within 14 days from the date of purchase.
· In case of a shortage in the order:
- The shortage in the order is sent by the store after verifying that the shortage has been proven by the customer.
· In case of an increase in the order:
- The customer contacts the store's technical support and the technical support sends a return policy to the customer to deliver it to the shipping company specified by the store, and the store bears the full cost of the return.
· In case of order cancellation:
- Coffee Solutions has the right to choose to accept or not accept or cancel your order in some cases, for example "if the product you want to buy is not available, or if the order turns out to be fraudulent" and we will refund the amount of the order that was not accepted or canceled before shipping.
Sales and Warranty Policy
Thank you for your trust in us. Since customer satisfaction is our first priority, we are a good and dedicated team to serve you during the warranty period.
· Warranty Period:
- Coffee Solutions Company provides a two-year warranty for the first twelve months, where it provides a warranty for all equipment from its side (except for consumable parts) and service for another twelve months only from the date of start-up by the authorized Coffee Solutions technician.
· Damages:
- The damages covered by the warranty are manufacturer's defects, regardless of good installation and use of the product according to the manual. Any other damages or misuse will be charged and will be dealt with in the maintenance department as mentioned in the manual.
· Exception:
- Damages and malfunctions resulting from operator negligence, damages resulting from failure to maintain and renew the water filter or purifier, and malfunctions resulting from the electricity and water supply in the building being tampered with by unauthorized personnel.
· User Responsibility:
- The warranty is valid only if there is a serial number for the product, so please make sure that the serial number on the device has not been tampered with in any way and that it is readable.
If you need any maintenance service during the warranty period, please feel free to contact us. We will be more than happy to serve you.